Below are our full terms and conditions that apply when registering as our client.
Every effort has been made to avoid the use of any legalese or jargon!
Thank you for visiting Formations Wise Website, and reviewing our Website Terms and Conditions. Please read the following in detail as they affect your usage of our Website and your rights.
This terms of use agreement sets forth the standards of use of formationswise.co.uk (Website/ Website software/Order management/Portal/Website application/Social media/Apps) which is operated by Formations Wise. It’s sister companies or subsidiaries (We).
By using the Website and selecting the tick box you agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this Website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at Formations Wise website. Your continued use of the service after amendments are posted constitutes an acknowledgment and acceptance of the agreement and its modifications.
All information on the Website, blogs and social media pages is provided for information purposes only and does not constitute legal, tax or professional advice. Therefore, it cannot be used and should not be relied upon. Should you require any professional advice, we recommend you consult a qualified professional/firm before you purchase any product or services from this Website.
When you order a product or service from Formations Wise website, you agree to purchase the requested service in accordance with these Terms. Your order request is subject to acceptance by us and we reserve the right to decline or refuse any such requests in our sole discretion without providing any reason. It is your responsibility to ensure that the product or Service your ordered is suitable for your needs.
You must read and understand all information about the applicable product or service before placing your order. If you have any questions, you should seek professional advice from third party advisors, before ordering from our website. Placing an order is your sole responsibility. We do not provide legal, accounting or tax advice and if you have any questions, contact us before placing your order.
Our web portal provides an account facility which allows you to gain additional privileges and also to purchase products or services. If you choose to register an account with us, you are solely responsible for maintaining the confidentiality and security of your account and for all activities that occur on or through this web account. You should never disclose your account information to anyone else. You agree to immediately notify Formations Wise of any security breach of your account. Formations Wise is not responsible for any losses you incur out of unauthorised use of your account. You agree to indemnify us for any loss or damage you may incur resulting from your account breach.
Some of our products or services ordered from this website may require recurring payment. By using our website, you are granting us automatic and recurring payment authority of the card used to purchase the product or service (or an alternative one, if supplied). Some of our services which would incur automatic recurring payments are (but not limited to) registered office address service, directors address service, business address service or mail forwarding service.
We will send you a notice in advance of expiry date of our intention to process payment. You will also have the right to cancel the service.
We will notify your new registered office (or directors service address) details at Companies House only if you purchase address services along with our company formation packages. If you purchase registered office or directors service address solely for your already existing company, then you are responsible for updating your address records at the Companies House.
Our registered office service is provided to receive only your official (statutory) post. Official post is defined as letters from HMRC, Companies House and the Courts of England and Wales. By purchasing an address service from Formations Wise, you are authorising us to receive, sort and forward mail on your behalf. We will not accept non-statutory mail for you or your company through our registered office service or directors service address. To receive business mail at our offices, you should purchase our business address service (or mail forwarding service).
We accept no responsibility or liability for any loss they may incur due to non-delivery of post (both incoming and outgoing).
By purchasing any of our address services (registered office, director’s service address or business address/mail forwarding service), you consent to providing certified proof of ID and proof of address (the required ID), to ensure we fulfil our obligations regarding The London Local Authorities Act, and the current Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. Failure to comply with the ID requirements within 21 days of purchase, will result in a cancellation of the service and no refund will be provided.
If you fail to pay for renewal of your registered address service (or director’s address service) before the due date, you will be deemed irrevocably to have authorised us to change, with immediate effect, your registered address (or director’s service address) to your residential address or any other address you have previously provided us for this purpose. This new address information will be registered with Companies House (and displayed on public record).
We reserve the right in our sole discretion to terminate any of our address service (without a refund if we cancel) in the event of abuse of the service (for example using our address as a return address for faulty goods or returns). We will remove our address from Companies House and change to your residential address or any other address you have previously provided us for this purpose.
No refunds are provided if you change your registered office address during course of the year.
Our registered address service covers the use of the following address:
167-169 Great Portland Street
5th Floor
London W1W 5PF
Once the Registered Address service has been activated, it is the responsibility of the director to change the address details with Companies House. If you would like us to change the address details for you, we can do this for a separate one-off fee.
Once you have ordered and paid for the service, the above address may be used as your company’s official address with Companies House & HMRC only. Official UK Government mail received that is addressed to the company will be uploaded to your portal and an email notification sent to your email address. Official mail includes mail received directly from Companies House, HM Revenue & Customs, HM Courts & Tribunals Service, and the Intellectual Property Office.
Any other non-official or business mail will be returned to the sender and will not be processed, we will however inform you where possible of the return address.
For clarity, any mail received from third parties of UK Governments, such as debt collectors for HMRC, is not accepted as this is considered business mail. Mail received from local governments such as (but not limited to) local councils, local police/authorities and Trading Standards is also considered business mail and will not be processed.
Please note that if you use the registered address on your website in line with requirements of the Companies Act 2006, this address must be clearly labelled as the Registered Office address, and must not be presented in a way that implies it is a general trading or contact address. The Registered Office address should ideally be included under a separate section such as “Company Information” or “Legal Information,” or clearly labelled if within another section like “About Us”. The Registered Address should not be listed under the “Contact Us” section on your website unless there is a clear statement that it is not for general correspondence or visits.
The Registered Office address service is an annual service and must be paid in full before the service is activated. Payment is due upfront for a 1-year period and the service cannot be cancelled or refunded (fully or partially) in this period even if you cancel your engagement with us. We will reach out to you before the expiry of the service and confirm whether you wish to renew the service for another year. The payment for the renewal must be received before the expiry date of the current period, otherwise we cannot guarantee an uninterrupted service.
If the service is renewed after the expiry date of the active period, an additional late renewal fee of £15 + VAT will be charged.
Please note that non-payment or delayed payment for the Registered Office address service may result in your company’s address being changed to the Default Address by Companies House, which may lead to your company being dissolved. In such cases, we do not accept any liability for the actions that Companies House may take against your business.
If the Registered Office address service is suspended or expires without being renewed, it is the responsibility of you as the director to change the Registered Office address with Companies House, HMRC and any other relevant parties.
We do not accept any responsibility for your company’s address or any actions that Companies House may take once the Registered Office Address service with us has expired or been suspended, including but not limited to Companies House changing your company’s address to the Default Companies House address, or applying to strike your company off the register.
Our Director’s Service address service covers the use of the following address:
167-169 Great Portland Street
5th Floor
London W1W 5PF
Once the Director’s Service Address service has been activated, it is the responsibility of the director to change the correspondence address with Companies House. If you would like us to change the address details for you, we can do this for a separate one-off fee.
When purchased with the Registered Office Address service, the above address may be used as the correspondence address for directors or Persons With Significant Control (PSC) on the Companies House register only. This address will be visible on the public register and is separate from your home address which Companies House hold but do not publish on their website.
Official UK Government mail received that is addressed to the director(s)/PSCs will be uploaded to your portal and an email notification sent to your email address. Official mail includes mail received directly from Companies House, HM Revenue & Customs, HM Courts & Tribunals Service, and the Intellectual Property Office.
Any other non-official or business mail will be returned to the sender and will not be processed, we will however inform you where possible of the return address.
The Director’s Service address is an annual service that can only be purchased in conjunction with the Registered Office Address service, and must be paid in full before the service is activated. Payment is due upfront for a 1-year period and the service cannot be cancelled or refunded (fully or partially) in this period even if you cancel your engagement with us. We will reach out to you before the expiry of the service and confirm whether you wish to renew the service for another year. The payment for the renewal must be received before the expiry date of the current period, otherwise we cannot guarantee an uninterrupted service.
If the service is renewed after the expiry date of the active period, an additional late renewal fee of £15 + VAT will be charged.
Company formation service
You can cancel your company formation order within 14 days of the order date. You will receive a full refund minus a £4.99 administration charge. No refunds will be issued after 14 days of your order date. However, if your information is already submitted to Companies House, no refund will be issued even if your company formation is rejected.
Address services
If you fail to supply us with the ID and address proof (as per the current Anti-Money Laundering regulations and Know Your Customer requirements), we will cancel your address service and no refund will be issued.
All other products and services
If you purchase any other products or services, and provided we have not started working on it, a full refund minus £10 administration charge will be issued to you if you cancel within 14 days of your order. No refunds will be issued after 14 days of your order date.
You are responsible for all activities that occur under your password or account, and will keep your password(s) confidential. You will immediately notify us of any unauthorised use of your password or account or any other breach of security. You will not disrupt the functioning of the Service, solicit another user’s password, or otherwise act in a way that interferes with other users’ use of the Service. Nor may you post or distribute any computer program that damages, detrimentally interferes with, surreptitiously intercepts, or expropriates any system, data, or personal information.
This Website and apps may contain links to other websites provided by third parties who offer products and services. These links can also be a part of our promotional activities. Such this party sites are completely independent of this site and as we have no control over them. We accept no liability in respect of your use or inability to use them or any of the content of such third-party sites. We likewise accept no liability in respect to any of the products, information, materials or services offered or provided by other organisations listed or linked from this Site. We also do not endorse any of these sites or their products and services. If you select, purchase, use or enter into a binding contract with any such third-party site, you agree to hold us harmless and hereby release us from any liability whatsoever whether arising out of contract, tort or otherwise for any liability, claim, injury, loss or damage suffered as a result of the you or any user offering to accept any products or service that are available from those third-party sites.
This site, including any content or information contained within it or any site-related service, is provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Website, Website-related services, and hyperlinked websites.
Formations Wise its affiliates, partners and vendors are neither responsible nor liable to you for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to the Website, site-related services, content or information contained within the Website, and/or any hyperlinked Website.
Although Formations Wise attempts to ensure the integrity and accurateness of the Website products and services, Formations Wise makes no guarantees whatsoever as to the correctness or accuracy of the Website. It is possible that the Website, instructions or other information could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the Website by third parties. In the event that an inaccuracy arises, please inform orders@formationswise.co.uk so that it can be corrected. Information and functionality contained on the Website may be changed or updated without notice.
We use the collected data for various purposes:
We will retain your personal data only for as long as is necessary for the purposes set out to provide your services or other services that you have elected. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. This is done to perform the services that you have selected in this website.
Your consent to this terms and condition represents your agreement to this transfer.
We will take all steps necessary to ensure that your data is treated securely and in accordance with this data security and GDPR requirements policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure for law enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at info at formationswise.co.uk.
In certain circumstances, you have the right:
You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
We regard your personal data as confidential and may share it with other third party companies when you provide your consent or if we are legally required to disclose it or pursuant to this Policy. Unless we are obliged or permitted by law to do so, personal data will not be disclosed to third parties contrary to this Policy. For example, where you make a Bank account request, your data will be submitted on your behalf to Barclays Bank Plc for the purposes of fulfilling the bank account request. By requesting any service which requires disclosure to third parties, such as company formation, by this policy you are consenting to our disclosure to such third parties (for example, Companies House) in order that we may provide the requested service to you.
We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, phone service, website design, accounting service, insurance, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to contact information provided by users of this Website or service. Any personal data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any personal data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998 and GDPR regulations.
We may use third-party Service Providers to monitor and analyze how users behave on our website. As an example:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor how people use our website and the time spent on each of the webpages etc. This data may be shared with other Google services.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
We use remarketing services to advertise our services to you on third party websites after you visited our website. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our website.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
We provide paid products and/or services within the Service. In this case, we use third-party services for payment processing (e.g. payment processors).
We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processor we work with is:
Stripe Payments
Their Privacy Policy can be viewed at https://stripe.com/gb/privacy
Formations Wise is not a party to any agreements entered into between you and its vendors or partners and has no control over the quality of products or services provided by those vendors or partners. You agree that you release Formations Wise, its officers, directors, employees or agents from all claims, demands and damages of every form, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in anyway connected with your relationship with the vendors or partners, or the products or services provided by the vendors or partners, or any actions of the vendors or partners. Formations Wise shall also not be liable for any claims or actions brought by its vendors or partners against you.
Information voluntarily provided by you is governed by our privacy policy posted on our Site. Please review our privacy policy before you proceed to use this Site.
Formations Wise shall not be liable for any damages whatsoever. Formations Wise shall not be liable for any special, indirect, direct, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this Website, products/services or the information contained in it. Whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Formations Wise has been advised of the possibility of such damages.
You agree to indemnify and hold Formations Wise its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by you or any third-party due to or arising out of your use of the Website, products/services, the violation of this Agreement, or infringement by Member, or other user of the Service using Member’s computer, of any intellectual property or any other right of any person or entity.
Formations Wise reserves the right to modify or discontinue the Website with or without notice to you. Formations Wise shall not be liable to you or any third party should Formations Wise exercise its right to modify or discontinue the Website and services. You acknowledge and accept that Formations Wise does not guarantee continuous, uninterrupted or secure access to our Website and operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
As a condition of your use of this Website, you warrant to Formations Wise that you will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. Formations Wise retains the right, at our sole discretion, to immediately terminate any Formations Wise accounts involved with botnets, spamming and related misuse activities. Formations Wise reserves the right to direct the involved hostnames to a honeypot, loopback address, logging facility, or any other destination at our discretion.
The Services provided by Referral Partners, are subject to their own terms and conditions.
When you request a service from our Referral Partners (for example, business bank account) you confirm and agree to be contacted directly by our Referral Partner, for the purposes of fulfilling your service request. After completion of your new business incorporation, Formations Wise may refer you to select service partners. Some of our referral partners may pay Formations Wise, a referral fee.
The Website, Formation Services, and content generated by Formations Wise is used to create and operate the Website and is the property of Formations Wise or its licensors, and is protected by UK and international copyright laws. All rights to the formation services and Website content are expressly reserved. All trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation.
You acknowledge that any and all information voluntarily posted or submitted by you, including but not limited to reviews, blog posts, forum posts, comments, suggestions, ideas, questions, know-how, techniques (“collectively, “Content”), is and will not be considered as confidential or proprietary. You acknowledge that any and all Content provided by you does not contain information that is defamatory, illegal, infringing on any intellectual property rights, or injurious to any party. By voluntarily posting or submitting your Content, you grant Formations Wise and its affiliates a non-exclusive, perpetual, royalty-free, worldwide, licensable, and irrevocable right to use, publish, distribute, translate, create derivative works, adapt, sell, perform, reproduce, reverse-engineer, recompile, modify, and display Content. You also grant Formations Wise and its affiliates the right to use the name you submit in association with your Content and the right, but not obligation, to remove or edit your Content for any reason.
Your Content is your responsibility. We have no responsibility or liability for it, or for any loss or damage your Content may cause to you or other people. You are solely responsible for maintaining copies of and replacing any User Content you post or store on the Services.
Certain services made available via FormationsWise.co.uk are delivered by third parties. By using any product, service or functionality originating from our Website, you acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality for the Website’s users and customers.
We appreciate you using our Website for your new business incorporation and purchasing our products or services. We value your business and look forward to your suggestions, comments and participation in our social media area (blog, forum and Facebook pages).
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